Refund and Cancellation Policy

1. Santa videos

• Your first Santa video is free. Each further Santa video costs $9.99, paid once at checkout.
• After you pay, you hear Santa's full message before we make your video.
• If we cannot make your video, we refund the full $9.99.
• If you are not happy with your video, email us within 7 days of payment. We make it again or refund you.

2. Credits

• If a script, voice or video fails, the credits it used go back to your account automatically.
• Credits that you have used are not refundable.
• One-Time Instant Access ($9.99): if you have used none of its credits, you can ask for a full refund within 14 days of payment.

3. Monthly plans and cancellation

• You can cancel the Standard or Business plan at any time. Email us from the email address of your account.
• After you cancel, we do not charge you again. Your plan stays active until the end of the month that you paid for, and you keep the credits that you have.
• We do not refund a month that has started, unless the law requires it.

4. How to ask for a refund

Email [email protected] from the email address of your account. Tell us the date of the payment and what went wrong. We answer within 2 business days.

Our payment partner, Dodo Payments, sends the refund to the card or payment method that you used. Most banks show it within 5 to 10 business days.